FAQ (Frequently Asked Questions)

Frequently Asked Questions

❓ What are your shipping times?

📦 Standard shipping takes 3-7 business days. Expedited shipping is 2-4 business days.

❓ Do you offer international shipping?

🌍 Yes! We ship internationally. Delivery times vary, but typically take 7-21 business days.

❓ Can I return or exchange my order?

🔄 Due to the nature of our products, we do not accept returns or exchanges. If you receive a damaged item, please contact us within 48 hours.

❓ Are your teas organic?

🍵 Yes! Our herbal teas are made with high-quality, organic herbs that are free from artificial additives.

❓ Do your teas contain caffeine?

🌱 Most of our teas are caffeine-free, except for blends that include natural energizing herbs like green tea or yerba mate.

❓ How can I contact customer service?

📩 Email us at **[suppoort@empressgemswellness.com]** or visit our **Contact Us** page for assistance.